Frequently Asked Questions

IRONTECH manufactures a comprehensive range of industrial machinery including CNC machining centers (3-axis, 4-axis, and 5-axis), CNC lathes, hydraulic presses, fiber and CO2 laser cutting systems, welding equipment, and grinding machines. We also provide tooling, accessories, and spare parts for all our equipment.

Yes, we specialize in customized solutions. Our engineering team can modify standard machines or design entirely custom equipment based on your specific production requirements, workspace constraints, and budget. Contact our sales team to discuss your custom project needs.

Our CNC machines are available with industry-leading control systems including Fanuc, Siemens, Mitsubishi, and Heidenhain. The default configuration varies by model, but we can configure most machines with your preferred control system upon request.

Our CNC machining centers typically achieve positioning accuracy of ±0.005mm and repeatability of ±0.003mm. High-precision models can achieve even tighter tolerances. Detailed specifications are available in each product's technical datasheet.

You can request a quote by filling out our online contact form, emailing sales@irontech.com, or calling our sales team directly. Please include details about the specific machine model, any customization requirements, and your intended application. We typically respond within 24 hours with a detailed quotation.

Standard payment terms are 30% deposit upon order confirmation, 60% before shipment, and 10% upon successful installation and acceptance. We accept bank transfers (T/T), letters of credit (L/C), and can discuss alternative arrangements for established customers.

There is no minimum order quantity for our machinery. We accept orders for single machines as well as large volume orders for production line setups. For spare parts and accessories, minimum quantities may apply depending on the item.

Standard machine models typically have a lead time of 8-12 weeks from order confirmation. Custom configurations may require 12-16 weeks. We maintain stock of popular models and can sometimes offer faster delivery. Contact us for current availability.

Yes, we have extensive experience with international shipping and handle all export documentation including commercial invoices, packing lists, certificates of origin, and any required technical documentation. We can arrange shipping FOB Shanghai, CIF, or DDU/DDP depending on your preference.

All machines are carefully prepared for ocean freight with protective coatings, vacuum-sealed components, moisture-absorbing materials, and sturdy wooden crates. Heavy machines are secured to steel frames. We also provide installation manuals and all necessary tooling with each shipment.

All IRONTECH machines come with a standard 12-month warranty covering manufacturing defects and component failures under normal operating conditions. Extended warranty packages of 24 or 36 months are available. Warranty service includes free replacement parts and technical support.

Yes, we offer comprehensive installation and training services. Our engineers can travel to your facility for machine installation, commissioning, and operator training. Training typically covers machine operation, maintenance procedures, and basic troubleshooting. Remote video training is also available.

We provide 24/7 technical support through multiple channels: phone hotline, email, and video call. Our regional service centers in Europe, Americas, Southeast Asia, and Middle East ensure rapid response. We also offer online diagnostics through our IRONTECH Connect platform for IoT-enabled machines.

Spare parts can be ordered directly from our headquarters or through any of our regional offices. Common wear parts are stocked at all service centers for quick delivery. For critical components, we recommend keeping a recommended spare parts kit on hand, which we can customize based on your machine configuration.

Yes, we offer annual maintenance contracts that include scheduled inspections, calibration services, software updates, and priority technical support. These programs help maintain machine accuracy, prevent unexpected downtime, and extend equipment life. Contact our service team for program details and pricing.